What's new
The most recently reviewed articles in the Help Center. Every article carries a review date.
Accounts · how to
Create and update an account
Create a customer account, find its saved record, and update its notes from the account detail page.
Accounts · how to
Find an account and view its quotes and orders
Find a customer account, check its linked records, and open the relevant quote or order.
Accounts · how to
Log an account activity
Add a manual activity to an account and confirm that the saved entry appears in its activity feed.
Accounts · how to
Set account commercial defaults
Set payment terms, FOB and ship-via defaults, then check the values copied into a new draft quote.
Inventory and Orders · how to
Adjust inventory quantity with a reason
Record a corrected inventory balance with an adjustment type and reason, then verify the saved quantity and its history entry.
Inventory and Orders · how to
Assign inventory to an order
Select available inventory, assign a partial quantity to an order, and verify both the saved assignment and the remaining inventory balance.
Inventory and Orders · how to
Attach and archive inventory documents
Attach a receiving document to an inventory item, check its saved entry, and archive it when it should no longer appear on the item or linked allocations.
Inventory · how to
Create an inventory item
Record an incoming wire lot with its quantity, unit, location and configured material fields, then verify it in Available Inventory.
Inventory and Orders · how to
Find available and consumed inventory
Choose the Available or Consumed inventory view, find wire lots with search or combined alloy and diameter filters, and check their saved details.
Inventory and Orders · how to
Reverse an inventory assignment
Return an assigned quantity to its source inventory item, record a reversal reason, and inspect the retained allocation history.
Inventory and Orders · how to
Review assigned inventory and source documents
Inspect an order’s inventory allocation, distinguish its saved snapshot from the live balance, and locate current source inventory documents.
Item Catalog · how to
Create and edit a catalog item
Save a reusable item with its description and unit defaults, then verify an edit by reopening it.
Item Catalog · how to
Review an item's quoted-price history
Find saved quote prices for a catalog item and check the quote, revision, status, quantities and lead times.
Item Catalog · how to
Search and filter the Item Catalog
Combine item search with status and sort controls to find the reusable record you need.
Item Catalog · concept
Understand Parts and Item Catalog
Choose the right place for production instructions and reusable commercial items.
Orders · how to
Create an order from an account and part
Create an order using an existing customer account and part, then confirm its quantity, linked records, spool, and production steps.
Orders · how to
Find open and shipped orders
Use the Open, Shipped and All views to find an order, then inspect its recorded shipment history.
Orders · concept
Read an order’s production progress
Interpret an order’s current step, work status and routing-position percentage, including a routing that repeats the same production stage.
Orders · how to
Update an order’s properties and instructions
Update an order note and a production-step instruction, then confirm the change belongs to the intended order.
Orders · how to
Upload and open order documents
Upload a file to an order, verify that it stays attached after reopening the order, and open the saved document to check its contents.
Parts · how to
Create a part
Create a reusable wire part with its identifier and configured fields, then check the saved details before preparing its production steps.
Parts · how to
Define a part’s production steps and instructions
Set the sequence of production steps for a part, add instructions for each step, and check the saved routing before creating orders.
Parts and Orders · concept
Understand part templates and order snapshots
Understand why an existing order can show different production instructions from its part, and where to check the instructions for that order.
Production · how to
Move part of an order forward
Keep work at its current step while adding the next production position, and understand what the partial-movement dialog records.